Careers · Open position
Customer Success Manager
Remote, Amsterdam when it helps. Full time. You report to the founder and you are on client calls from week one.
Job description
At Plathena we want to be as useful to our clients as we can. Clients know their work better than we do, so most of that is close collaboration. As Customer Success Manager you make sure that collaboration stays fun and efficient.
About the role
You are in the conversation with clients. You help the developers keep track of what we promised: is it delivered, and is there anything else we can do? You keep meetings short and useful. You work out what each client actually needs and help find the solution. And you give a second opinion on what to build first.
In practice:
- Keeping track of what we promised, and whether we are delivering it.
- Keeping the collaboration clean: which work is which, whether and when we invoice, and how we say so.
- Making us more reliable, and more professional, to clients.
- Helping us prioritise: a second opinion on which problems to solve and in what order.
This is you
- You listen well, and you understand situations that do not fit a template.
- A team player. Everybody happy is what motivates you.
- Creative and practical solutions make you happy.
- You take ownership of your role.
About us
We are a small company and things change fast. You need to be fine with that. Beyond that, everybody here wants to grow, and wants the clients and you to grow too. Four words we keep coming back to: autonomy, stewardship, growth and harmony.
Perks
- A laptop of your choosing
- Work remotely
- Flexible hours and paid time off
Apply now
Interested? Email your CV to norwin.dijkman@plathena.com or call +31 6 20 91 08 03. Not every requirement met, or not sure it fits? Apply with your questions. We are happy to talk.